Twitter Interviews – #CKinterview

Today’s Cross-Cultural Interview is with Leo Salazar. Leo is the person behind the Twitter handle @srleosalazar . Leo is a consultant and trainer helping people who work in international environments. He was born and raised in Los Angeles and has lived and worked in Europe for over 20 years.

He tells more about himself in below and he’ll share some cross-cultural and international business tips during a live Twitter interview in a few hours. The transcript of this live Twitter interview will be published below.

This is a 2 part interview:

• Part 1 – The Blog Interview
• Part 2 – The Twitter Interview for 10 Cross-Cultural & International Questions today at 4pm GMT

Leo Salazar – Part 1

Hi Leo, for those who don’t know you, can you please tell us something about yourself?

Leo Salazar : Hello Cindy. First of all, thank you very much for inviting me to be a guest for this interview. I’m honored, and humbled, to be included in the company of the experts I’ve seen on your site. I hope I can fulfill your expectations.

I was born and raised in Southern California in the US, in 1957. In fact, I was born 4 days after the Russians launched Sputnik – a true child of the Space Age. Near my birthplace in San Bernardino was Norton Air Force Base, which was one of the Strategic Air Command bases of the US Air Force. So if you consider that I was literally born in the shadow of the Cold War, with hot nuclear warhead loaded B-52 Stratofortress bombers circling above our heads day and night, I was aware from a very early age of the influence of other cultures on our daily existence.

In addition, as I grew older I came to learn the history of our family and the Hispanic influence that played a very large role. I say often that our father gave us our Spanish blood and lineage, but our mother gave us the culture. Even though born and raised in a white, middle-class environment, she studied at the University of Mexico City after her father up and moved the entire family to live in Cuernavaca, Mexcio, when she was a teenager. She is fluent in Spanish, and has a clear affinity for Latino cultures. After a career as a bilingual teacher in Riverside, California, for grade school children, she continues today at age 73 to play a strong bridging role between Latino and Anglo cultures in California.

More recently, however, I married into a culturally adventurous life. My first wife was a helicopter pilot in the US Army, and we moved frequently between Europe and various locations in the US. I lived and worked for American Express Community Bank in Mannheim Germany starting in 1984, and came to the Netherlands in 1992. I first studied, then worked as a member of staff for TSM Business School at the University of Twente, and most recently for De Baak, which is the premier management training institute of the Netherlands. My wife is Dutch and we live in a medium-sized town in the east of the country, but I work primarily in Amsterdam. My three children all live in California, literally down the street from my mother and brothers.

How did you pick up your cross-cultural skills?

Leo Salazar : My cross-cultural skills were developed primarily through experience, later by study. First as a child, hearing Spanish around me on a frequent basis. Later through my experiences in living in Germany and the Netherlands. Additionally, living in different parts of the US is about as cross-cultural as one can get. I remember visiting my children who were living with their mother in Hawaii at the time. My daughter said to me, sotto voce “Dad!!! Slow down! Take it easy. You’re scaring the locals.” I realized that for all my “cross-cultural expertise,” I still had a lot to learn about the application of the skills I was teaching.

I worked for a time at the Royal Tropical Institute in Amsterdam, which was established by the Dutch in 1910 as the “Colonial Institute.” It was set up to establish a repository for cultural artifacts from the colonies (primarily Indonesia) as well as to build knowledge of cultures. I worked there as a trainer in helping outgoing expats to prepare for their new assignment countries. This experience acquainted me with the standard, off-the-shelf “cultural dimension” approach of cultural training.

Concurrently, I was running my own business development company in which I was helping American businesses to gain a foothold in European markets. It was very instructive in helping US businessmen who had, in most cases, never even been out of the US before to navigate the business landscape in Europe.

These various experiences (living situation, outgoing cultural skills, incoming commercial skills) gave me a unique and well-rounded perspective on how to apply cultural learning techniques to business.

How do you use your cross-cultural skills in your job?

Leo Salazar : For me the value of giving attention to “cross-cultural” attributes is in the interface between people. It’s about recognizing and respecting value, giving credence to a different perspective, and working together to create new and unique value. My motto is, “Learning & Development in an Intercultural context. Learning from each other, doing better business.”

Even though I deal with issues on a daily basis that could be described with any number of labels (diversity, inclusiveness, multicultural skills), I try to avoid these labels for a simple reason: they lead to pre-conceptions and stereotypes. I want my clients to focus on the value that is created in the interface, to view the interface from their own perspective, and to strive towards building on that interaction to create new value.

Can you tell us about your blog?

Leo Salazar : I first started “blogging” in 1978, when I first moved away from home. I was living in Virginia, on the east coast of the US in the “South,” and sitting behind a student typewriter I wrote a weekly missive home to my family on the west coast, whom I missed terribly. I would include interesting anecdotes, local newspaper clippings, and other pieces of curiosa that would hopefully shed light on my life there in the “foreign culture” of that part of the country. These letters gave way to weekly emails and printed letters from my first PC, purchased in 1989 – basically the same medium, but modestly facilitated by IT. The first step towards a real blog, as it is known today, was in 2000, through Xanga. I went through a pretty much predictable pattern after that, always following the most popular social medium: Xanga, My Space, Facebook, Blogger, WordPress – all with the same goal in mind: to stay in touch with my children and family.

It wasn’t until just a few months ago that I finally discovered a new use for these social media: to learn and brand myself in my profession. The real stimulus for this change was re-discovering Twitter. I first picked up on Twitter about a year and a half ago, but I was very much in the “turkey sandwich” mode (as in “OMG – I’m eating a turkey sandwich!!!!” – for a funny perspective on this and other Twitter uses, check out Oatmeal’s contribution “How Addicted to Twitter Are You?”). But more recently I had an epiphany through the discovery of #lrnchat, which is a community of learning professionals that meets on Twitter every Thursday to discuss learning topics. This led to my current routine, which is to plant the seed of the idea through Twitter, and cultivate the growth of that idea through my blog. I try to focus on topics that are relevant to my specialty, effectiveness in doing intercultural business. I realize that each tweet, and each blog entry, is a value proposition for current and potential future clients. I feel I have an obligation to reward their attention with something of value: a new insight, a unique perspective, a learning point.

Since re-discovering Twitter and being active on my blog, I’ve been amazed at the world that’s opened up for me. Even though I’ve been long active in online communities (first discovering them through my Compuserve account in 1991), I hadn’t really taken a proactive stance. Most of my online presence was as a lurker. This new use of a familiar tool has led to learning insights that I hadn’t experienced in quite awhile.

I have a couple of lists I’m building here on this blog, and wonder if you have anything you would like to share.

Have you come across any cultural stereotypes that bother you, or you find inappropriate?

Leo Salazar : Every culture is open to misunderstanding from those outside it. Of course there are many stereotypes and practices, even in my own culture, that I find anathematic. See an early blog post of mine (on a blog now dormant, in which I was far more critical of cultural practices than I am now).

But I also realize that the only way to change is from the inside, by members of the culture itself. And if change occurs, it does so slowly, usually by using positive reinforcement and motivators that are defined by those who are inside the change process. The best we can do, as outsiders, is to facilitate this process, if so allowed.

For example, when I first moved to the Netherlands, I was shocked at what I interpreted at the time as being blatantly racist attitudes. I was judging the Dutch people from an entirely American perspective. But since living in this culture for nearly 20 years now and being open to learning why the people think the way they do, I have come to understand their attitudes. Note that I don’t say I accept them, but it’s not for me to openly criticize or to demand change. The best I can do is to focus on similarities, build on the positive aspects of the society, and hope that others are able to have their own similar learning and growing experience by being open to new perspectives. 

Do you have a favorite movie that could help people understand cultural issues?

Leo Salazar : There are a few films that spring to mind when you say “cultural issues.” One is “Babel, from which I felt a wrenching tension as the values by colliding cultures, each from their own perspective, were brought into conflict. Another is “American History X,” with an outstanding and moving performance by Edward Norton. But I’m loath to recommend these as movies for people to watch to better understand culture and its implications. Why not? Because everyone interprets artistic stimulus in different ways, based on their own experience, norms, values, etc. Certainly I experienced both of these films from my own frame of reference as films with dramatic cultural implications. And my interpretation of the films reflects this. But I’m not sure that anyone else would do the same, and both of these are outstanding creations even ignoring cultural issues. I would much rather that I recommend these as outstanding films and allow people to draw their own interpretations and conclusions.

Do you have a book you could recommend to help others improve their cultural insights?

Leo Salazar : Ach! It’s been so long since I’ve read and enjoyed fiction, I wouldn’t know where to begin. And the vast majority of non-fiction business books with “culture” as their topic I find utter hogwash.

What I do enjoy, however, very much are popular works that explore the historical development of a society. Books that give historical insight into why things are the way they are. Russel Shorto’s “The Island at the Center of the World,” for example, which explores the original Dutch founding of the island of Manhattan. Dr. Jared Diamond’s books as well, “Guns, Germs & Steel,” for example, or “Collapse,” which look at the reasons why societies rise and fall. And looking more specifically at Dutch society, I find Simon Schama’s The Embarrassment of Riches an outstanding read. In fact, it was this last book that I credit with my evolved understanding of my Dutch colleagues at work and family at home.

And finally…

Is there anything else you would like to share?

Leo Salazar : It’s been a pleasure using this forum to reflect on my own development. Thank you for the opportunity.

Leo, thank you for sharing so much with us in this portion of the interview already. I’m looking forward to hearing your answers to the 10 Cross-Cultural Questions on Twitter with you later today.

Leo Salazar – Part 2 – The Twitter Interview

More Twitter Interviews

This is an interview series of the people I recommend you follow on Twitter for the cross-cultural and international business insights in their tweets.

• Cate Brubaker – @CateBrubaker
• David Comp – @DavidComp
• Sean Oliver – @SeanJamesOliver
• Martin Lindeskog – @lyceum
• Rajeev Edmonds – @mintblogger
• Rossitza Ohridska-Olson – @culturalrealms
• Charmayne Paul – @psitutor
• Lucy Chatburn – @pocketcultures
• Doreen Iannuzzi – @DoreenatDMS
• Donna Jackson – @wisequeen
• Chris Cotter – @CotterHUE
• Jack Yan – @jackyan
• Silvia Cambié – @XCulture
• Bill Ward – @DR4WARD
• Thierry De Baillon – @t_de_baillon
• Seshu – @PicSeshu
• Neil Urquhart – @culturematters
• Klaus & Flavia Westerwelle – @transdomo
• Donagh Kiernan – @dkiernan
• Christian Hoeferle – @hoeferleconsult
• Caroline – @ohh_la_la
• Deborah Swallow – @DeborahSwallow
• Steve Roesler – @steveroesler
• Matthew Bennett – @matthewbennett

Copyright Cindy King 2006-2010 - International Business Blog

Twitter Interview With Leo Salazar

Cross-Cultural Twitter Interviews

If you are interested in international business and network on Twitter then you probably follow a number of people with international profiles. Some international people on Twitter share some great insights in their Twitter feed. I ask the cross-cultural people on my Twitter interviews to share the international people they like to follow on Twitter. Here are some of their replies.

21 International People to Follow on Twitter

1. @CCTheLowdown it’s a publishing company that Tweets all sorts of interesting things – sometimes international - @deborahswallow
2. @PennOlson I like those guys take on marketing but there are many others! – @ohh_la_la
3. Try @AmiExpat for her blog – @HoeferleConsult
4. I follow and read people like @RichardBranson interesting perspectives on business and the universal great thinker @SethGodin – @dkiernan
5. Christina Geyer @AmiExpat an American, expatriate, half-Asian living in Germany, and tweeting about cross-cultural differences & German cuisine – @transdomo
6. I’d say @StephenFry because he does so much travelling – @culturematters
7. @RickCogley, an American business consultant living in Japan. @vgr an Indian innovator living in the US – @tdebaillon
8. I like your list of international people to follow on Twitter. – @DR4Ward
9. My absolute favorite @queenrania – @XCulture
10. Hmmm … @johnniemoore is someone I have followed since the first year I was on Twitter (2007). – @jackyan
11. I really enjoy tweets from @ShellTerrell @kalinagoenglish @MissShonah @familyonbikes @KirstenWinkler – @CotterHUE
12. Adrian Monck ( @amonck ) an ex journo & current prof & head of comm. at World Economic Forum in Geneva … I answered as such because Adrian is international to me… and a Canadian perspective may be international to you, for example, and others; so for those interested in Canadian perspective, I would recommend Irshad Manji ( @reformingislam), @whoweareca, and @mathewi (Canadian journalist heavily involved in social media) – @DoreenatDMS
13. @globetrotteri is a friendly and international Tweeter: Canadian writer / photographer / teacher living in Taiwan – @pocketcultures
14. @volunteerabroad b/c I would like to travel by sharing my skills and competencies whilst learning – @psitutor
15. @glcuccureddu, @GotSagaLatino, @Marilyn_Res, @PatriciaVance, @hungaryguy, @PierrePaperon, @maxbehar, @mikebutcher – @culturalrealms
16. Couldn’t resist myself to give these 3 names – @guykawasaki @wchingya and @shellykramer (Possess great networking skills) – @mintblogger
17. @dragosroua Quote: “Think happiness is a process, not a goal.” Inspired by Aristotle? He is on your int’l s.m. list. – @lyceum
18. I would follow @talk2brazil. He tweets about Brazil’s economy, BizDev, etc. Brazil is going to be huge market in the future. – @SeanJamesOliver
19. If you have interest in international educational exchange/mobility research & literature then I recommend following @IDPDRIE – @DavidComp
20. I like @HoeferleConsult because his tweets make me feel connected to Germany, where I used to live – @CateBrubaker
21. One of my favorite international business profiles on Twitter is @finikiotis – @CindyKing

Who are your favorite international people on Twitter?

• Do you have a favorite international person on Twitter?
• Where do you get the best international insights on Twitter?
• What do you like most about the international people you follow?

As usual, please share your comments below.

Copyright Cindy King 2006-2010 - International Business Blog

21 International People to Follow on Twitter

Cross-Cultural Twitter Interviews

You need strong cross-cultural skills when you travel or live abroad and when you work or interact often with people from different cultures.

It’s not always easy to develop your cross-cultural skills because it requires a fair amount of personal work to get to know yourself better. But the rewards are often worth the effort.

Here are some tips from the Cross-Cultural Twitter Interview series.

21 Tips To Grow Your Cross-Cultural Skills

1. Understand that EVERYTHING in life is culturally coded from when we were very young. So we all think differently about things: our meanings for things are deeply buried in our unconscious mind, what is a business for? how we think about our boss; what is luxury; quality; love; etc.  Individualism in Far East seen as immaturity- @deborahswallow
2. Research and appreciate the cultural diversity of the market you are preparing to visit before you travel there – @ohh_la_la
3. 1st, understand your OWN culture -> try to be understanding of others’ backgrounds. Now meet half way for common ground.- @HoeferleConsult
4. Visit the countries, get to know the people, try and see the world through their eyes. Learn from the experts including @CindyKing- @dkiernan
5. Immerse yourself deeply into other cultures by living & working in their country for at least six months- @transdomo
6. One tip to improve your cross-cultural skills…Know thyself–>Listen & Observe–>Communicate… in that order! – @culturematters
7. Be less self-righteous than who you are dealing with. The more humble you are, the more you are going to gain.- @PicSeshu
8. Travel, as “bare” as possible. When you are in need of something, you see how people react to your misery. Discovering people when out of your comfort zone is the greatest lesson ever! – @tdebaillon
9. One tip to improve cross-cultural skills is understand your own values & attitudes 1st so you can compare & contrast – @DR4Ward
10. Develop ability 2 appreciate historical backgrounds Honor experiences that might contradict ur way of looking @ life – @XCulture
11. Put yourself in the other culture’s shoes and think about what stereotypes exist about your own culture. – @jackyan
12. Learn a foreign language. Language and culture are so intertwined that… to fully understand the psyche of another nationality, you must know the language… – @CotterHUE
13. Learn another language – @wisequeen
14. Practice patience & never underestimate power of observation & ability to listen; if u make an effort … prepare to be pleasantly surprised; people care about you when you care and are genuinely interested in them – @DoreenatDMS
15. Be flexible when facing different values – try to understand what reasons lie behind other ways of thinking – @pocketcultures
16. Get out there amongst it! As a global village most people have many ethnicities within their community~and then there is the Internet~Skye, chat rooms, online classrooms, forums, blogs, email, video etc – @psitutor
17. Travel & try to understand local cultures. That open minds, changes perspectives & creates cross-cultural skills. – @culturalrealms
18. Adapt to the occasion, learn different languages, respect other cultures AND don’t hesitate to ask. – @mintblogger
19. Take the jump and just “do it,” i.e., travel and move abroad. – @lyceum
20. “Common Sense”, and all our underlying assumptions about everything are learned, and vary between cultures. Interact with different cultures with the knowledge that things you take for granted as true, are not universal. – @SeanJamesOliver
21. Other ways of doing & thinking just might be better so enter with an open mind – @DavidComp
22. I’d say be curious. If you’re curious, you’re observing, listening, questioning, reflecting and learning – @CateBrubaker

What Is Your Tip To Grow Your Cross-Cultural Skills?

Which one of the tipdo you like most?

• Do you have a favorite?
• Does one stand out and resonate with you?
• Do you have another one to add?

Share your 1-word definitions below.

Copyright Cindy King 2006-2010 - International Business Blog

21 Tips To Grow Your Cross-Cultural Skills

Cross-Cultural Differences

Cultural mistakes can happen when doing something as simple as setting an appointment. This follows on from by recent article on cultural confusion about the date of a deadline.

Here are five cultural differences in how we communicate times and dates that can lead to misunderstandings.

1. Fun With Half Hours

Some cultures use expressions where a “half hour” can mean 30 minutes before the hour referenced and not after the hour. This can lead to confusion when “half nine” means 8:30 and not 9:30.

This can happen when a non-native English speaker uses literal translations from their own language which uses such expressions.  But there are even native English speakers in some parts of the world who use similar expressions.

This type of mistake usually happens when speaking as most people write out the numbers.

Takeaway: Always be clear in how you say the time.

2. At Ease With 24 Hour Clocks

Here in Europe most businesses refer to time using the 24 hour clock.

The trouble is that there are many areas of the world where people are not at ease with this.  It takes them too long to calculate 16:00 as being 4pm. Confusion rarely happens with this, but it does make things easier for everyone and shows a bit more respect if you take the time to verify that everyone has the right time.

Takeaway:  Pay extra special attention to all references to time when dealing with people who may not be familiar with the 24 hour clock.

3. Different Dates

You also need to pay attention when writing numerical dates.  If you have an international audience it is much wiser to spell out the relevant month.  Instead of writing either “01.12.2010″ or “12.01.2010″ use either “12 January 2010″ or “January 12, 2010″

Most of the online forms have now solved this problem.  The confusion today is related to people not being aware of their global audience.

Takeaway: It is probably best to get into the habit of spelling the month when you can and then pay attention to clear instructions on all of the places where you have to use numerical dates.

4. Confusion With Next Tuesday

Another area of confusion is how some people refer to upcoming days of the week. If today is Monday December 28th and I refer to “This Friday” most people will understand Friday 1st January 2010.

The trouble is that not everyone would use the words “This Friday”. Some people would refer to Friday 1st January 2010 as “Next Friday”. It the next Friday to come.

Now I know there are grammar rule books that give the “proper’ way of saying this.  But you still need to communicate with different people who do not use the same rule book.

Takeaway: Use a date and if you do not have a calendar handy, explain what you mean.  ”Next Friday, in 4 days time” or “next Friday, at the end of next week”.

5. Acronyms For Time Zones

Navigating time zones for international meetings has become more complicated.   Not only do countries change the acronyms for their own time zones, but I have also encountered companies who use different acronyms for far away regions.

This can work within a company, but you cannot expect those far away regions to understand your own acronyms.  I won’t give any acronyms here because you should avoid them in all cross-cultural communication.

Speaking for time zones, if you are familiar with Greenwich Mean Time, did you notice that it now changes every summer?  So London is no longer on Greenwich Mean Time all of the time.  And did you notice how different countries use different start and end dates to change their summer time  zones?

Setting appointments across international time zones has become such a minefield that I now like to state the nearest big city for all people concerned when I confirm times.  This means there is no mistake with acronyms and the time for big cities can be found quickly online.  

Takeaway: Create a time on an easy to read global online clock and share the link.  Once you enter in your own time, let everyone check the time themselves.

Where Is Your Audience

Many people only think about the people they are interested in reaching.  There are also many people online who are not used to communicating with international audiences. And let’s face it… you need to pay attention to many little details if you want to communicate with international audiences.

But let me leave you a good reasons why you should remember to pay attention to these little details the next time you set up appointment with people who do not live next door to you.

Building trust across cultures is much harder to do.  You can lose it in a second… and you don’t always realize when you have lost trust.

People notice your cultural differences and these little mistakes stand out.  Your trust building capacity takes a hit when someone feels frustrated at having to make the extra effort to get an appointment right, or when someone feels hurt at having missed an appointment due to a cultural blunder.

No matter how much you appoligize and how well they seem to take it, cultural mistakes like these always make all of the other cultural differences stand out. The perception of dealing with foreigners is strengthened. And this is not the best environment to conduct business.

It’s just not worth it. A little discipline at this early stage can go a long way in building good international relationships.

Now over to you…

• What other cultural differences have you noticed people making that lead to confusion when setting up appointments?
• How do you make sure your international meetings are well organized?
• Do you have a favorite online world clock?

More on Cross-Cultural Differences:

• A Comparison Of Words In Different Cultures
• Cultural Differences In Doing Things
• Culture Changes How Brains Work
• Different Countries = Different Rules
• Different Eye Tracking For Different Cultures
• Free Courses, Content And Culture Scams
• Music In Cultural Differences
• Why These Colors?

More In These Get International Clients Business Guides:

• Connect With Your International Markets
• Culture Customized Content
• Cultural Web Tools

Copyright Cindy King 2006-2010 - International Business Blog

5 Cultural Differences In Understanding Appointments

Cross-Cultural Differences

I recently got myself into a little bit of trouble in misinterpreting instructions on a deadline. Now this is my fault because I tend to scan most of the information I consume online. But the instructions were not very clear and explicit either and I naturally assumed the most obvious interpretation to me. This is the problem with reading like this.  Scanning favorizes assumptions and assumptions can lead to errors.

Different Meanings In How You Use The Word Deadline

My downfall came because people can use two ways of giving deadlines:

• Deadline December 23rd = meaning this is the last day for you to take action
• Deadline December 23rd = meaning you need to take action before this date. In this case your last day for taking action would be December 22nd.

And I navigate almost exclusively in circles where people use the first example with the deadline date given is the last day to take action. But there are people who give the date to mean the first day after you must take action. And this is what happened to me. I had left taking action to what I thought was the very last day, but I was already one day too late.

Different Ways Of Communication

Let’s look at some differences in language:

• By December 23rd
• Before December 23rd

What do these mean to you? I have actually met different people who use either of these examples with the two different meanings above. This is why setting and interpreting deadlines is not as straightforward as it seems.

Clarify Your Deadlines

When you set deadlines for people who speak a different language, you usually make sure to communicate with extra clarity.  But when setting deadlines for people who speak English too, it’s easy to lose that clarity and assume everyone uses your own communication style. This was a reminder to always clarify deadline dates even within cultures where I expect easy communication.

An Inconvenient Outcome For Both Of Us

Fortunately I was able to get this resolved. But this incident was inconvenient to me for 3 reasons:

• It required 2 hours of my time to resolve this which I would happily have avoided
• It was not resolved properly and brought extra attention to myself
• I hate getting myself noticed like this and feel a small degree of resentment for this service provider’s sloppy instructions for putting me in this situation

The embarrassment and inconvenience was slight, but I will remember this incident in any other future miscommunication. And it’s a shame for this service provider to lose trust points through such a small lack of clarity. As it turned out I was not the only one who had a different interpretation for deadline dates. The instructions were simply not clear enough.

More on Cross-Cultural Differences:

• A Comparison Of Words In Different Cultures
• Cultural Differences In Doing Things
• Culture Changes How Brains Work
• Different Countries = Different Rules
• Different Eye Tracking For Different Cultures
• Free Courses, Content And Culture Scams
• Music In Cultural Differences
• Why These Colors?

More In These Get International Clients Business Guides:

• Connect With Your International Markets
• Culture Customized Content
• Cultural Web Tools

Copyright Cindy King 2006-2010 - International Business Blog

Cultural Differences In Understanding Deadlines

How To Develop Your Cross-Cultural Skills

E arlier this week I tried to help someone on a forum, but I ran into some communication hurdles. Now, there is only so much you can do in writing and there is only so much time I can spend on a forum. So, when after a few attempts I realized that this person had some “baggage” creating barriers to our conversation, I decided to drop it. This was not the time and place to go any further. We really needed a face to face discussion to have a meaningful conversation.

This incident reminded me of the importance of getting acquainted with your own cultural baggage.

The Interference Of Baggage

In the case above, this person lived with a painful disease and she had created ways of dealing with this pain that impacted her communication in general. In addition, her baggage came in the way of others wanting to interact with her.

You know what I’m talking about right? If you pay attention, you will occasionally notice people with “baggage”.  You may know of people who have gone through a lot and who have not yet finished the healing process.  And there might not be challenging life experiences behind this baggage. Some people carry baggage that impacts their communication because they consider themselves too short, too tall, too skinny, too fat. It can be anything really.  But the point is that communication is not easy because this person has baggage that gets in the way.

Now that you have an idea of what I’m referring to with regards to “baggage”, let’s move on and look closer at cultural baggage.

What Is Cultural Baggage?

Of course we all have cultural baggage that comes with our own culture.  Although this can lead to some interesting observations, let’s look at cultural baggage as it impacts cross-cultural communication. Along the lines of what I outlined above.

The main problem with our culture baggage is that we tend to make wrong assumptions. We have assumptions about ourselves, our family, friends and the world around us.  These assumptions are based on our own experience. And we tend to think this is the only way of doing things. We rarely question our assumptions because they seem so natural to us.  These assumptions relate to what we find polite, kind, respectful, friendly… you get the picture.  And they also relate to our own life experiences, as I mentioned above.

Because these assumptions are based on our cultural background, heritage and environment, they can quickly become unnecessary baggage and get in the way of cross-cultural communication.

You have two options to deal with these assumptions.

1. First Develop Awareness For Your Own Cultural Baggage

The first step is to realize and acknowledge the cultural baggage you carry around with you and to identify the specific pieces of baggage you hang onto that impact your cross-cultural communication.

The cultural baggage you carry with you impacts:

• How others perceive you
• The quality of your communication
• The success of your international business relationships

So you need to be aware of how you come across to others. And this means developing a keen awareness of the the cultural baggage you carry with you. This will help you to see when others have cultural baggage that interferes with your communication.  This knowledge will help you to understand other cultures and also to find the suitable path for effective communication.

2. Learn When To Unload Your Cultural Baggage

It’s natural to assume that you must get rid of all of the excess cultural baggage interfering with your cross-cultural communication.  But this is not the solution.

You don’t need to give up who you are in order to be good at cross-cultural communication.

Knowing your personal boundaries. With practice you will learn to identify your personal boundaries for what feels comfortable to you.  There are no rules except good cross-cultural communicators know their boundaries well and learn how to avoid getting so close to these boundaries to stir up negative feelings.  This might be feelings of aggression, dislike and not accepting to be associated with someone.

Placing your cultural baggage aside. Curiosity is often a good way to forget your own cultural baggage.  As you focus on the other person it is often easy to keep your own cultural baggage within.  But in some cases you may need to temporarily set a cumbersome piece of baggage down for a moment or two.  All you need is a few minutes.  Enough time to find the right path of mutual understanding and direct your communication into easier areas.

Sometimes your cultural baggage can be helpful to you. This is usually the case when you have let the communication go beyond the boundaries you are comfortable with. Although you can find comfort in holding onto your cultural baggage in these circumstances, this does not help you to improve your cultural skills.

To improve your cross-cultural skills you need to make the effort of learning more about your boundaries and how to put aside the most cumbersome pieces of baggage for just a moment.

And you can also progressively learn to carry less baggage with you.

Lighten The Load

Cross-cultural communication is not always easy in business.  You have little choice in who you have to deal with.  For some people the path towards developing the right mindset to build strong international relationships is a long one.  And it can be tiring in a profession where you have to constantly adapt to different cultures.

The good news is that the more international experience you have, the more you’ll understand different cultures. And this understanding helps you to learn more about yourself and your own cultural baggage.

If you encounter the same or similar communication problems, spend some quiet time thinking about the baggage you bring to the encounter and how this impacts your cross-cultural communication.  As you progressively acquire more self-knowledge you can lighten the baggage you carry with you little by little.

Once you learn to recognize cultural baggage you’ll also notice how the people with strong cultural skills master their own cultural baggage very well so that it does not impact their cross-cultural encounters.

What do you think?

• Have you ever had a conversation turn sour because the other person had too much baggage?
• How familiar are you with your own cultural baggage?
• Do you know if your cultural baggage is raising unnecessary hurdles in your cross-cultural communication?

More On How To Develop Your Cross-Cultural Skills:

• Getting Beyond Visible Cultural Differences
• International Exposure To Develop Cross-Cultural Skills
• How An Open Mindset Increases Confidence
• International Exposure To Develop Cross-Cultural Skills
• Morphing Into A Foreign Culture
• Prejudice – A Cross-Cultural Business Barrier

More In These Get International Clients Business Guides:

• Connect With Your International Markets
• Culture Customized Content
• Cultural Web Tools

Copyright Cindy King 2006-2010 - International Business Blog

Getting Acquainted With Your Cultural Baggage

Twitter Interviews – #CKinterview

Today’s Cross-Cultural Interview is with Martin Lindeskog . Martin is the person behind the Twitter handle @lyceum.

Martin Lindeskog is a “trader in matter & spirit” and a small business entrepreneur in Gothenburg, Sweden. He is a board member of the Swedish National Association of Purchasing and Logistics (Silf, Western Region). He has started a new series of interviews for his podcasting show on the Solid Vox network.

This is a 2 part interview:

• Part 1 – The Blog Interview
• Part 2 – The Twitter Interview for 10 Cross-Cultural & International Questions

Martin Lindeskog – Part 1

Here is the first part of the interview with Martin.

Hi Martin, for those who don’t know you, can you please tell us something about yourself?

Martin Lindeskog: I come from the west coast of Sweden. I live close to the second biggest city called Gothenburg (Göteborg in Swedish). I studied Business Administration at Southern New Hampshire University in Manchester, New Hampshire, USA, between 1997 – 2000. After my studies I worked as a cost analyst at a manufacturer of welding products in Troy, Ohio. I went back to Sweden in 2002.

I am an American in spirit, so I am happy that I have I received material regarding the Diversity Immigrant Visa program for the year 2010. I am planning to return to the Land of Opportunity – USA. Please feel free to give me suggestions on great cross-cultural and international places in the Melting Pot.

I speak Swedish and English (my second language). I understand and read German (I had it for six years in school), but I haven’t used it for a long time, so I don’t speak it fluently. I want to learn Interlingua at some point in the future. My wild guess is that Hungarian is one of the most difficult languages. I learned only a few words and phrases during my school project (international project coordinator) at a windshield (windscreen) manufacturer in Sopron, Hungary.

If you want learn some more things about me, please read my post, Seven Things About Me.

How did you pick up your cross-cultural skills?

Martin Lindeskog: I picked up my cross-cultural skills at an early age. I have been interested in fundamental ideas, history and philosophy for all long time. In my teens, I started to read foreign literature in English, subscribing to magazines, e.g., The Economist. I have a special bond to the Anglosphere and I have visited London several times. (Did you know that Gothenburg has a nickname: “Little London”.) I am a member of Vasa Order of America. It is a Swedish-American fraternal, cultural and educational organization. I celebrated Independence Day (Fourth of July) with my fellow members of Vasa.

Do you use your cross-cultural skills in your job?

Martin Lindeskog: As an experienced purchaser of raw materials from different parts of the world and an international project coordinator, I have been interested in international business for 20+ years. I started a hobby business in the end of the 80′s, importing computer stuff and teas from Asia. I visited Hong Kong, Macao, Taiwan and Thailand in 1992.

Can you tell us about your blog?

Martin Lindeskog: I had read blogs for some time and heard how the interest for this new type of journaling had grown in America, especially after September 11, 2001.  On May 7, 2002, I stumbled upon Blogger.com and created my first blog, EGO. Ego is I (am) in Latin and has its foundation in the description of the blog by the following keywords: Reason – Egoism – Laissez-Faire Capitalism.

Anita Campbell (Small Business Trends) wrote a PowerBlog Review of EGO blog in 2004.

I haven’t had time to update my blog for a couple of weeks, but I will do as Stephen P. Smith and take some time to reflect on my blogging and publish a new post in the near future. I have started a new blog carnival, but the first edition is delayed. I will kick-off 2010 with a new series of podcast interviews, when the producer of Solid Vox has fixed the recording studio and other technical issues.

In the meantime, please read my annual report VII and my post on guest blogging.

You could find me on several social media places. I have listed them at KnowEm and Card.ly.

I must thank you Cindy for adding my Twitter profile to your International Social Media list. I am honored to belong to this fine group of individuals. As an example, I see that Charlene Li is included in this list. I think that Charlene Li’s & Josh Bernoff’s book, Groundswell: Winning in a World Transformed by Social Technologies, is a very important book on social media.

I have a couple of lists I’m building here on this blog, and wonder if you have anything you would like to share.

Have you come across any cultural stereotypes that bother you, or you find inappropriate?

Martin Lindeskog: Here in Sweden you could find an ugly version of anti-Americanism. I started a blog in Swedish, covering this issue, but I got so fed up with the negativity so I have put it on hiatus. I am fighting hard to “bring back the smiley face to America.”

Do you have a favorite movie that could help people understand cultural issues?

Martin Lindeskog: I am not a movie buff, but I would recommend you to watch Lost in Translation. I want to visit Japan and attend a tea ceremony someday…

Do you have a book you could recommend to help others improve their cultural insights?

Martin Lindeskog: I read Cross-Cultural Business Behavior: Marketing, Negotiating, Sourcing and Managing Across Cultures by Richard R. Gesteland during my studies in international project management.

Is there anything else you would like to share?

Martin Lindeskog: I want to do a wine trip to Hungary and a tour around the United States of America in order to find a good place to set up a business.

Martin, thank you for sharing so much with us in this portion of the interview. I’m looking forward to hearing your answers to the 10 Cross-Cultural Questions on Twitter with you later today.

Martin Lindeskog- Part 2 – The Twitter Interview

This is an interview series of the people I recommend you follow on Twitter for the cross-cultural and international business insights in their tweets.

More Twitter Interviews

• Rajeev Edmonds – @mintblogger
• Rossitza Ohridska-Olson – @culturalrealms
• Charmayne Paul – @psitutor
• Lucy Chatburn – @pocketcultures
• Doreen Iannuzzi – @DoreenatDMS
• Donna Jackson – @wisequeen
• Chris Cotter – @CotterHUE
• Jack Yan – @jackyan
• Silvia Cambié – @XCulture
• Bill Ward – @DR4WARD
• Thierry De Baillon – @t_de_baillon
• Seshu – @PicSeshu
• Neil Urquhart – @culturematters
• Klaus & Flavia Westerwelle – @transdomo
• Donagh Kiernan – @dkiernan
• Christian Hoeferle – @hoeferleconsult
• Caroline – @ohh_la_la
• Deborah Swallow – @DeborahSwallow
• Steve Roesler – @steveroesler
• Matthew Bennett – @matthewbennett

Copyright Cindy King 2006-2010 - International Business Blog

Twitter Interview With Martin Lindeskog

Cross-Cultural Communication Challenge – Personal Development

This is Day 4 of the 30-day challenge to focus on your personal development in cross-cultural communication. Each day there is one short topic to reflect on.

Day 4 – Communication Skills for Cross-Cultural Competence

We previously talked about:

• How your own mindset and where you begin your cross-cultural communication is important
• How curiosity is the key to beginning cross-cultural communication
• How empathy is the foundation of all cultural skills

And before we go any further we must look at the subject of cross-cultural competence right in the face.  You need to have good communication skills for cross-cultural competence.  The stronger your communication skills the more competent you will become in international business.  You own communication skills are the tools you use for communicating effectively across cultures.

Communication To Connect Across Cultures

There is no universal ideal way to communicate.  Our communication style depends on may different factors: our culture, education, personality to name a few. We can all become good at cross-cultural communication.  The key to do this is be aware of:

• The different levels of communication

In cross-cultural communication we tend to focus on the language, but don’t forget that communication is much more than just language.  Becoming competent in cross-cultural skills involves becoming proficient in listening, reading and communicating on all of the different levels of communication.  This is why communication skills are so important.  Because there are many different communication skills.

Steps Towards Developing Good Cross-Cultural Communication Skills

Here are some practical steps to take to improve your communication skills.

First, remember that although you do not feel “weird” in any way, you will appear “different” to other cultures.  So pay attention to your own communication and  pay special attention to:

• Clarity in what you communicate
• Consistency in what you communicate

Next, begin slowly by paying attention to different aspects of the communication:

• Body language
• What is said
• What is not said
• How things are said
• When things are said
• Who says what

Learning how to filter all of this information at once and make sense of it takes experience. Learning exactly what to pay attention to also takes experience.  The main takeaway here is to know that you need to look for communication on many different levels.

Good Communication Skills

There are many great benefits for people who take the time to improve their communication skills.  Good communication impacts just about all aspects of our lives.  For us here it:

• Improves all aspects of international business
• Improves cross-cultural communication
• Avoids cross-cultural blunders

Main Cross-Cultural Communication Challenges

For beginners the main challenges to improve your cross-cultural communication skills are when you:

• Are unaware of obvious communication difficulties
• Assume others understand you perfectly.. and continue
• Make wrong assumptions
• Do not take the time to open your ears and listen – hint curiosity helps you here too

Always Verify Understanding

There is a simple trick to help you as you become more skilled in cross-cultural communication

• Regularly verify mutual understanding

Now sometimes people get over zealous with this.  You don’t want to appear too fearful and raise any doubts about anyone’s communication abililties.  There is a skill in making this seem natural.  If you listen well enough you will know when it is wise to double check everyone has the same understanding.

And remember the same words spoken by two people does not mean they have the same understanding.

Your Actions Today

Here are a few tips to start with:

• Take things slowly – find the right sequence for your communication
• Ask questions
• Ask questions when something seem slightly odd
• Summarize your understanding at regular intervals and ask if this is right.

Where To Get Your CCCC Tips Every Day:

• Here on this blog: Four Cross-Cultural Communication Challenges In 2009
• Follow me on Twitter in March, June, September and December

Need Cross-Cultural Business Coaching?

Do you need help in navigating the cross-cultural minefields of international business? Sign up for confidential one-on-one coaching sessions.  Email me and ask to set up a call.

Copyright Cindy King 2006-2010 - International Business Blog

Personal Development In Cross-Cultural Communication – Day 4