Cross Cultural Skills

Clarity In Cross-Cultural Communication – Tip 22

by on 22 June, 2009

Cross-Cultural Communication 30-Day Challenge – Get Extreme With Clarity

It is easy to overlook the simplest tools to improve clarity in your cross-cultural communication. A clear explanation is the solution to many communication disconnects.

Clarity In Cross-Cultural Communication Tip 22

Today’s tip reminds us:

A good glossary is an invaluable tool to improve clarity.

Although a good glossary takes time and effort, it can also be a strong sales tool.  Here are some guidelines:

  • Explain the words you use often
  • Explain words specific to your business even if you think everyone knows what they mean
  • Use easy terms for everyone to understand
  • Make explanations precise without any other possible meanings or interpretations

Here are two very good reasons to invest a little time in creating a glossary for your website:

  • Glossaries highlight your expertise
  • Glossaries creates an environment of common understanding and opens discussion
  • Glossaries make it easy for non-native English speakers to use your vocabulary

In cross-cultural communication a very common problem is assuming that everyone else has the same definition for the words you use.  This creates problems.  With a little special attention to clarity and a few tools to explain it is easy to avoid many of these difficulties.

Use this tip as a starting point. Think about what this means to you. Not sure what you think about this? There are a few links below for suggested reading to get you started. Follow each of these tips this month to improve your cultural skills.

Further Suggested Reading & Viewing

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  • http://twitter.com/customersmatter/statuses/2278091788 customersmatter (FJ Cuen)

    cindyking Clarity In Cross-Cultural Communication ? Tip 22: Cross-Cultural Communication 30-Day C.. http://tinyurl.com/mseydc

  • http://cindyking.biz/cross-culture-tweets-week-26-of-2009/ Cross-Culture Tweets – Week 26 of 2009

    [...] #ccccTips 22 – In cross-cultural communication a good glossary is an invaluable tool to improve clarity [...]

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