Cross Cultural Skills

Clarity In Cross-Cultural Communication – Tip 17

by on 17 June, 2009

Cross-Cultural Communication 30-Day Challenge – Get Extreme With Clarity

Yesterday we started looking at was to simplify our cross-cultural communication to get extreme with clarity. The truth is that simplifying your communication often takes some extra effort and time. International business professionals are just as busy as everyone else, sometimes even more so. It is easy not to take the extra bit of time. This is why simplifying communication reminds me of this quote:

I didn’t have time to write a short letter, so I wrote a long one instead. – Mark Twain

This is why it is a good idea to have a few tactics handy to simplify communication. We can often find a way to simplify our communication this by using one or two of these tactics that only take a minute.  Do them often enough and they become a habit.

Clarity In Cross-Cultural Communication Tip 17

Today’s tip is again something simple to add to your checklist:

Give clear answers to questions before giving any additional information

This is an obvious thing to do. And yet it is the cause of many cross-cultural hurdles. The key here is to make sure that your answers are clear to someone from a different culture. Here are a two common situations:

  • One person may understand one thing and the other understands another thing… and it may take a while for both of you to realize this. Adding additional information onto the table can increase the confusion and raise other issues. It is much simpler to get thing right the first time.  This can also happen in everyday communication, but in cross-cultural communication it can be much be difficult to detect when this happens.
  • Even if you ask your international client whether he understood you, and he replies yes, he may still like a few minutes to run your communication through in his brain again.

As you can see, you need to get extreme with clarity for effective international encounters.

Use this tip as a starting point. Think about what this means to you. Not sure what you think about this? There are a few links below for suggested reading to get you started. Follow each of these tips this month to improve your cultural skills.

Further Suggested Reading & Viewing

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"Cindy is a real authority on all things international marketing.
She is who I turn to when I have questions and you should too"

-- Chris Garrett, co-author of the "Problogger" book
  • http://twitter.com/customersmatter/statuses/2199246684 customersmatter (FJ Cuen)

    cindyking Clarity In Cross-Cultural Communication ? Tip 17: Cross-Cultural Communication 30-Day C.. http://tinyurl.com/kon7ma

  • Olejek Rokitnikowy

    Yeah, clear answers are a great idea. Explain everything, even if it seems like common sense to you – it might not be so obvious to others and you’d just be risking a time-consuming mail exchange.

  • http://upcoming.yahoo.com/event/2923332/ upset-down

    Thanks for tip. Will play it.

  • http://cindyking.biz Cindy

    Let me know how you get on. It’s interesting where concentrating on clarity can lead you… and it can be fun to share stories.

  • http://cindyking.biz Cindy

    Hi Olejek,

    Thanks for you comments. You know what I always find interesting? It’s when you realize that the other person has a different version of “common sense”. Usually there is a cultural history behind it mixed up with a different way of thinking. Understanding this always takes me time and often needs several encounters – usually outside of the standard business environment. But I think that’s when I begin to feel like I understand a culture… or at least some part of it.

  • http://cindyking.biz/cross-culture-tweets-week-25-of-2009/ Cross-Culture Tweets – Week 25 of 2009

    [...] #CCCCTips 17 – Cross-cultural conversation: Give clear answers to questions before giving any … [...]

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